Your online shopping experience and being a repeat customer are very important to Artisan Metal Works, so please note the policies below.

Refund

All products presented for your browsing to purchase online are pictures of the actual product and described at best. Due to hygiene reasons and to discourage the return for refund of an item after being used and no longer wanted, the sale of all items purchased online from Artisan Metal Works are final, non-refundable, and cannot be returned.

Shipping

Purchased items will be dispatched within 72hours. Artisan Metal Works has no control and bear no liability over the courier companies and the delivery of items.
Domestic orders will be considered received by you when addressed to you and delivered to the address specified by you. Artisan Metal Works has no control over and bears no liability regarding who accepts the package (your purchase) at the address specified by you.
Overseas orders will be shipped via local Postal Services, and Artisan Metal Works will not be held responsible for any damage to products or packages en route.

Damage

Precautions will be taken for all purchases as they will be thoroughly inspected prior to packaging and a picture taken of the order before delivery. This is to ensure and assure you that care, and effort have been taken to ensure all items purchased online are not defective before dispatch for delivery.
With the above-mentioned provisions, Artisan Metal Works will not accept any responsibility or be held liable, accept returns, or provide refunds for any item received damaged that were delivered in person or shipped via any local Postal Services, mail, or courier service.

Cancellation

Each cancellation request must be received within 24hours of the order being placed and will be handled on an individual basis. Once a cancellation request has been received and acknowledged, every effort will be taken to work with the customer to arrange compensation. A partial compensation may occur for cancellation requests received after the 24hours period.

Products and Pricing

Every effort would be made to ensure that products, colors, images, and website prices are displayed and described as accurately as possible. All descriptions of products or product pricing are subject to change at any time without notice by Artisan Metal Works’s sole discretion. Artisan Metal Works reserves the right to withdraw or discontinue any product at any time. In the event an item is shown with an incorrect price, Artisan Metal Works reserves the right to refuse or cancel any orders placed for the incorrect price even if the order has been confirmed by receipt and your credit card charged. Please note, so that you can view items in greater detail, some products may appear larger or smaller than their actual size. Artisan Metal Works reserve the right to refuse or cancel any orders placed for an item that has been sold or is no longer available.

Payment Terms

All prices listed are in Cayman Islands dollars. All purchases are final. Payments are accepted with Debit, Visa, and Mastercard. All credit card purchases are subject to approval. Returns or trade-ins are not accepted on any direct or indirect internet online purchase.

Other

Artisan Metal Works will not be liable for any incorrect sizing ordered. Therefore, ensure you have researched and selected the correct size. Please note that some jewelry, crystals, and gemstones may or may not be semi-precious and metal-plated and, at times, may have factory flaws that are beyond Artisan Metal Works repairable control.
For all intent and purposes, to provide products that are to be casually enjoyed, please care for, and treat your purchased costume jewelry as you would any other costume jewelry. Artisan Metal Works do not warrant that the quality and material or information of products obtained by you will meet your expectations or that any errors will be corrected.

Caution

Jewelry are not toys. Products may have small parts, which are a choking hazard that may not be suitable for unsupervised children. Adults are reminded and encouraged to exercise caution and supervise young children around small parts.

Jurisdiction

These policies are governed by and construed in accordance with the laws of the Cayman Islands, and all legal matters shall be adjudicated and heard in the Cayman Islands courts.

If you want to remove all your personal information from the website then please contact info@amw.ky.

Terms & Condtions